How to track your GoGroopie order

GoGroopie are one of the leading online marketplace retailing vouchers for discounted goods, services and travel packages. They focus mainly on the UK, working with thousands of local businesses to source, create and promote deals on a daily basis to their audience. 

GoGroopie works with merchants and sells discount vouchers, so any tracking of an order needs to be done through the merchant themselves. 

Where do GoGroopie merchants deliver to?

Merchants that work with GoGroopie deliver to the UK mainland and Northern Ireland. There may also be area and postcode inclusions for larger, heavier and bulkier items. These will be included in the fine prints of each product so it’s worth checking before you make your purchase. 

Vouchers purchased on the UK GoGroopie website are only eligible for UK mainland delivery, which excludes the Republic of Ireland. If you’re based in Ireland and still want to use their vouchers, you can head to www.gogroopie.ie

person using silver laptop computer on desk

Can you change your delivery address?

If you want to change your delivery address, you can do this by contacting the GoGroopie customer services team. Try and get in touch with them as soon as you can so that your delivery doesn’t get attempted at the wrong address. If the item has already been delivered, then additional delivery charges may apply. 

How do you know when you’ll receive your order?

You’ll need to check the fine print on your voucher to find out the estimated delivery time for your order. It will be defined by working days and this excludes bank holidays and weekends. So, for example, if you place your order on Friday and the order takes 3 working days, you can expect arrival around Wednesday/Thursday of the following week. 

Delivery time is estimated from the point that your voucher is redeemed, not from the point of purchase of the voucher. If your parcel hasn’t arrived on time, call the GoGroopie contact number to speak to a member of their team. 

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I can’t find my GoGroopie voucher

If you can’t find your voucher, make sure you check your email inbox. If it’s not there, it may be in the spam folder of your inbox. You can also log into your account and click on orders. Here you select ‘View Voucher’ and you can download a printable PDF version of the voucher. 

My voucher does not work

If your voucher doesn’t work, make sure to retry the code a few times to ensure you entered it correctly. You’ll need your voucher code and security code. These can be found underneath the expiry date on your voucher. Ensure you’re using these codes and not your order number. It’s also worth ensuring that you’re using ‘0’ rather than ‘O’ and check to ensure to check your caps lock when entering the code. 

Finally, make sure that your voucher is in date. Your voucher will have an expiry date, so you need to ensure that you use the voucher before it expires. The date will be specified on the voucher so it’s important to check the date when you make your purchase.